Welcome to HMC Technology Ltd, the one stop Call Center Service Provider. At HMC you will find professional call Agents, helpful and diligent individuals who specialize in ensuring quality Telemarketing and Customer Care services as well as consultancies about setting and running state of the art call center service.

In an environment of increasing demand of outsourcing, we provide a gateway for all of your IT enabled Services ranging from customer care, Offshore development, remote maintenance and specialized Infrastructure planning setup and refurbishments of IT and telecom businesses .

We specialize in assisting small-to-medium sized companies by providing offshore customer care services. Our solutions and experience help you to ensure that your operational cost remains minimum, flexible, efficient and productive. Our knowledge of both Customer support and development ensure solutions that are right for you. We are also able to provide you with one stop solutions for Outsourcing to ensure that the systems you have are up to the task at hand.

Key´s factors:
Our voice quality is unparalleled using CISCO IP based network. You or your customers might be a thousand miles away, when you call us, it would sound as though we are calling you from ´The next door´.

Our range of services include -

1. Outsourced Call Centre Support: With access to real-time extranet support facilities for customers.
2. Development – including infrastructure, software & website design
3. Consultancy – Providing specialized Call center setup, training and Infrastructure support, reseller of best comprehensive call center Operational CTI, IVR and CDR solutions.  
4. Customer care and support
   1. Online customer service
   2. Complaint management- handling queries, complaints, requests on mails, faxes and letters from customers.
   3. Payment method
   4. SMS service
5. Catalog/ Order Entry
6. DRTV/Direct response
7. Appointment setting/ Sales visit
8. Credit card/ order processing
9. Multi-Language and communication support

Quality of services:
Our voice quality is unparalleled using CISCO IP based network. You or your customers might be a thousand miles away, when you call us, it would sound as though we are calling you from ´The next door´.
The company hires the best agents:

1. Agents who are intelligent
2. Agents easy to understand
3. Agents have great listening skills

All services are available as a single purchase or on a monthly basis to ensure that you maintain the flexibility that suits you.
So if your Customer support, Telemarketing and IT issues are taking you away from your business or if it’s simply time to outsource few operations and processes, get in touch with HMC Technology   today!