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Queue View Staffing Calculator
QueueView is a simple staffing calculator providing a range of data on staffing requirements based on the information you provide. The range of answers always begins with the fewest number of agents that can handle the specified load
Easy Start Scheduling Software
EasyStart is a step-by-step interactive "wizard" for setting up a spreadsheet to schedule your call center agents to help meet your service level and response time objectives. This is a simplified software program for performing agent schedules. The software does not integrate with your ACD, it is a stand-alone program to provide base level scheduling.
AgentTime Scheduler & Forecasting Software An Affordable Workforce Management Solution
AgentTime Scheduler lets you design and maintain your call center for optimum agent productivity and ideal customer service levels with an easy-to-use software program. An intuitive user interface allows the call center manager to create optimum weekly schedules, and to easily modify them based on day to day changes in operations
ACD Call Center Performance Reporting Software
QSD Help Desk Version is a turn-key automatic call distributor (ACD) performance reporting software solution. No dedicated servers are required. QSD installs easily on the supervisor's PC workstation and using a port on the supervisors telephone set as the interface.
Source:www.callcenterstore.com
 
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