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| Queue View Staffing Calculator |
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QueueView is a simple staffing calculator providing a range of data on
staffing requirements based on the information you provide. The range of
answers always begins with the fewest number of agents that can handle
the specified load |
| Easy Start Scheduling Software |
| EasyStart is a step-by-step interactive "wizard" for setting up a spreadsheet
to schedule your call center agents to help meet your service level and response time objectives. This is a simplified software program for performing agent schedules. The software does not integrate with your ACD, it is a stand-alone program to provide base level scheduling. |
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| AgentTime Scheduler & Forecasting Software
An Affordable Workforce Management Solution
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AgentTime Scheduler lets you design and maintain your call center for
optimum agent productivity and ideal customer service levels with an
easy-to-use software program. An intuitive user interface allows the call
center manager to create optimum weekly schedules, and to easily modify
them based on day to day changes in operations |
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| ACD Call Center Performance Reporting Software |
| QSD Help Desk Version is a turn-key automatic call distributor (ACD)
performance reporting software solution. No dedicated servers are required.
QSD installs easily on the supervisor's PC workstation and using a port on
the supervisors telephone set as the interface. |
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